Tangstedter Weg 60, 22851 Norderstedt, Germany (hereinafter referred to as “Trident”)

 

Section 1 Scope of Application​

These General Terms and Conditions apply to all contracts concluded between Trident and its customers, provided that the customer is an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB), a legal entity under public law or a special fund under public law.

Trident does not enter into contracts with consumers within the meaning of Section 13 BGB.

The respective individual order or offer specifies the scope of services, remuneration, term and billing model.

Any deviating general terms and conditions of the customer shall apply only if Trident has expressly agreed to them in writing.

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Section 2 Scope of Services

Trident provides companies with flexible support in the areas of recruitment, HR, operational business processes and project related services. Services may be commissioned individually or in combination and are tailored to the customer’s specific requirements.

Services include in particular:

• Recruitment and applicant management

• Active sourcing and candidate placement

• Operational and administrative HR support

• Onboarding and process support

• Support with marketing campaigns and project coordination

• Organisational and operational process support

• Digital structuring and implementation of tools and workflows

• Discreet support with sensitive or confidential projects

• Translation, guidance and support services in the area of Work & Integration

Trident acts as a flexible operational partner to the customer and integrates into existing corporate structures and workflows on a project specific basis. The nature, scope and composition of the support provided are determined by the customer’s respective requirements and may be adjusted during the course of the collaboration.

Unless expressly agreed otherwise in writing, Trident does not owe any specific commercial result, including any guaranteed number of applications, hires, campaign results or business performance indicators.

Trident is entitled to have services performed by agents or project based teams.

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Section 3 Commissioning Process

Orders may be placed by telephone, in writing, by email or via messaging applications. Orders placed by telephone must be confirmed in writing, with confirmation by email being sufficient.

A candidate shall be deemed to have been introduced as soon as:

a) a CV, profile report or comparable information has been provided
b) the customer has received information enabling them to identify the person
c) actions taken by Trident have contributed to the person’s employment or other form of engagement

If the customer was already aware of a candidate within the preceding twelve months, the customer must notify Trident without undue delay and provide reasonable evidence upon request.

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Section 4 Customer’s Obligations to Cooperate

The customer shall appoint permanent contacts and provide all information, access credentials and documents required for the collaboration in a timely manner.

These include in particular:

• Information about positions and requirements

• Existing processes and internal workflows

• Required access to platforms and systems

• Approvals for content, campaigns or organisational measures

Trident must be notified without undue delay of any changes to relevant information or processes.

The customer remains responsible for all business decisions, particularly hiring decisions, the conclusion of contracts and compliance with employment law requirements.

Failure to cooperate may delay the provision of services. Trident’s entitlement to remuneration shall remain unaffected.

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Section 5 Campaigns, Tools and Third Party Costs

Media budgets, advertising costs, licence fees, platform costs and other third party costs shall be charged separately unless otherwise stipulated in the offer.

Trident uses modern digital tools, platforms and process solutions to implement operational workflows efficiently and in line with current standards. Suitable systems are selected on a project specific basis according to the customer’s requirements.

Third party providers may reject, suspend or remove content or campaigns in accordance with their own policies. Trident accepts no liability for such actions.

Content provided by the customer must be free from third party rights. The customer shall indemnify Trident against any third party claims arising in this respect.

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Section 6 Remuneration and Billing

Remuneration shall be based on the respective offer.

Available billing models include in particular:

• Daily rates

• Hourly rates or other units of time

• Fixed project fees

• Success based placement fees

All prices are stated net of the applicable statutory value added tax.

Invoices are payable in full within fourteen calendar days of the invoice date.

The customer may only set off or exercise a right of retention against claims that are undisputed or have been finally established by a court of law.

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Section 7 Success Based Placement

A placement fee may be agreed for the employment of a candidate introduced by Trident.

The placement fee becomes due upon conclusion of the employment contract between the customer and the candidate.

The placement fee shall also become due if the candidate is hired within twelve months of their introduction and Trident’s introduction contributed to the hiring.

If a placed candidate demonstrably fails to commence employment, the parties may individually agree to refund any placement fees already paid.

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Section 8 Performance of Services

Services shall be performed with due care and generally during normal business hours.

Trident’s services may also be used to provide short term support during periods of increased workload, staff shortages or time critical projects.

Flexible team structures allow Trident to respond quickly to changing requirements, workload peaks and operational challenges.

Schedules and deadlines shall be regarded as non binding estimates unless expressly agreed otherwise in writing.

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Section 9 Rights of Use

Upon receipt of full payment, the customer shall receive a non exclusive right to use the work products created as part of the project for the agreed contractual purpose.

These include in particular:

• Texts

• Templates

• Campaign content

• Reports

• Process documentation

• Visuals and other documents

All rights to methods, internal templates, know how, structures and tools shall remain with Trident.

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Section 10 Data Protection

The parties undertake to comply with all applicable data protection legislation, particularly the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

Personal data may be processed exclusively within the scope of the respective collaboration.

Both parties shall implement appropriate technical and organisational measures to protect personal data.

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Section 11 Confidentiality

Both parties undertake to treat all confidential information as strictly confidential.

This applies in particular to:

• Internal company information

• Candidate data

• Project content

• Process workflows

• Sensitive business information

The confidentiality obligation shall continue to apply after the collaboration has ended.

Additional project specific confidentiality agreements or special security requirements may be agreed upon request.

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Section 12 Liability

Trident shall only be liable in cases of intent and gross negligence.

In cases of ordinary negligence, Trident shall be liable only:

a) for damages resulting from injury to life, body or health
b) for breaches of material contractual obligations, in which case liability shall be limited to the foreseeable damage typical of the contract

To the extent permitted by law, liability for indirect or consequential damages, loss of profit or actions taken by third party providers is excluded.

Mandatory statutory liability provisions shall remain unaffected.

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Section 13 Term and Termination

Unless otherwise stipulated in the offer, the collaboration shall continue for an indefinite period.

The duration of individual orders and projects shall be specified in the respective offer.

Notice of termination must be given in writing.

Any claims for remuneration already accrued shall remain unaffected by termination.

The right to terminate for good cause without notice shall remain unaffected.

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Section 14 Force Majeure

Events beyond the parties’ control, including technical failures, strikes, official measures, pandemics or the failure of third party platforms, shall release the affected party from its performance obligations for the duration of the disruption.

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Section 15 Final Provisions

The laws of the Federal Republic of Germany shall apply.

To the extent permitted by law, the place of jurisdiction and performance shall be Norderstedt, Germany.

Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a provision that most closely reflects its intended commercial purpose.

Gender Notice

For reasons of readability, a single grammatical form may be used in certain sections. All references to persons apply equally to people of all genders.

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Last updated: 7 June 2026

For legal certainty, the English website should also state: “In the event of discrepancies, the German version shall prevail.” This should only be added if the German version is intended to remain the legally authoritative version.